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Warranty Info

Warranty

Impress Jewelry Creations (IJC) extends a 2 year limited warranty on new merchandise with the following stipulations: the warranty covers manufacturer defects in either materials and/or workmanship which arises under normal wear and tear conditions. To be warrantable, the item must be inspected a minimum of once (1) per twelve (12) month intervals by IJC or an agent agreeable & appointed by IJC. The warranty excludes damage arising from client neglect, abuse, losses due to theft, or conditions beyond what is considered natural wear and tear. Warranty exclusions are as follows but not limited to: multiple jewelry items being worn in direct contact with each other and the resultant loss of material due to friction. Damage from exposure to chemicals/agents containing chlorine, bromine, lead, mercury, etc. are not covered. Jewelry repaired at other facilities without prior approval voids all warranties. Due to the nature of client worn items and the possibility of significant/sudden impacts outside the control of IJC, we do not warranty any center stone [primary gemstone(s) or diamond(s)] or secondary stones against breakage, scratches, or cracks (internal or external). Chains, bracelet, earrings, prongs (etc.) that show excessive deformation due to stretching, compression, and the like, are outside what is considered normal wear and tear and are not warranted. We encourage all clients to discuss and acquire personal article/jewelry insurance to cover catastrophic damage or loss. With a purchase, IJC will provide an initial insurance appraisal free of charge. Consignment, estate, and folk art pieces are not eligible for warranty coverage and are sold as is.

Returns

Returns of what were in-stock items will be accepted within 7 days of purchase date and must be in the same condition as purchased, free of alterations. Exchanges or store credits are allowed within 14 days of purchase date with the same requirements of condition. After these periods expire, management may allow exceptions that could include assessing a restocking fee of up to 25% of the original purchase price and subtracting labor charges incurred. Special orders and custom projects are not eligible for return or exchange unless prior written arrangements have been made.